Accessible Travel at Gatwick Airport

Gatwick provides services for disabled passengers and others who need assistance during their journey. Both North and South terminals have accessible facilities, including:

• Ramps and accessible routes
• Wider access gates and entrances
• Accessible help points for passengers who need assistance
• Accessible toilets
• Seating for passengers using assisted travel services

For information about accessibility and assistance at Gatwick, contact your airline or use the airport’s current Assisted Travel contact channels. Explain your needs clearly so that the right support can be arranged.

Gatwick TravelCare is an independent airport charity supporting vulnerable or distressed travellers. It is based in South Terminal and is separate from the Assisted Travel service booked through an airline.

Check TravelCare’s current contact details and availability before visiting. If you need help while already at the airport, ask a member of staff to direct you to the appropriate service.

Advice for passengers who need assistance

Tell your airline or travel agent about any disability-related assistance you need when making your booking. Discuss the practical arrangements for the airport and flight, including how the journey will work with your mobility aid.

Explain the assistance you will need before travel, particularly if you use your own wheelchair or other mobility equipment. Ask how far you can use your own chair, where it will be handed over and whether an airport chair or other equipment will be needed for boarding.

Airport routes can involve considerable distances, even when lifts and accessible paths are available. Consider whether you need help reaching the gate and request it well in advance. Late requests can involve a wait, so arranging support early helps staff plan your journey.